Retail operations support you can plan around
EXCITY Retail Support was built to solve one problem: retailers and brands need store-level work done properly, on schedule, and without having to manage it themselves. We supply vetted teams, run the job to your brief, and prove it happened.
Why retailers choose EXCITY
We work to the standard our clients already expect internally: planogram accuracy, on-time delivery, and evidence for every job. That means fewer site visits for area managers, fewer compliance surprises, and a single point of contact instead of a patchwork of casual labour booked through different suppliers each time.
Most retail support failures aren't about effort — they're about accountability. A job that goes wrong with no evidence either way leaves you guessing whether the problem was the brief, the team, or something that happened on site. We remove that ambiguity: every job is photographed, reported, and traceable back to exactly what was agreed.
Vetted teams
Every contractor is vetted before their first assignment.
Photo evidence
Before/after photos and a written report on every job.
Fixed quotes
No hourly surprises — you know the cost before we start.
Day or night
Overnight teams as standard, not a special request.
From enquiry to completed job
You send the brief. Store list, what needs doing, and your deadline — through the quote calculator, contact form, or however's easiest for you. There's no requirement to speak to us by phone at any stage if that's not how you prefer to work.
We confirm a fixed price. Before anything starts, based on store count, team size, hours and travel. No open-ended hourly billing and no surprises on the invoice.
A vetted team is assembled and briefed against your specific pack — planogram, changeover instructions, audit checklist, whatever the job requires — rather than a generic template applied regardless of what you actually asked for.
You receive photo evidence and a written report within 24 hours of the visit, so completion is provable rather than something you have to take on trust.
Work we've completed for retail and brand clients
Multi-site overnight resets
Full category resets completed overnight across multi-store grocery estates with zero next-day compliance issues reported.
Seasonal promotional changeovers
Time-critical promotional changeovers delivered to the hour for a national high-street fashion retailer.
Independent store audits
Structured compliance and availability audits for a health & beauty brand across its South of England estate.
Questions about working with us
We supply teams for specific, briefed retail work — merchandising, resets, changeovers, audits — with photo-verified completion on every job, not general labour supplied without accountability for the outcome.
Both. Independent retailers and regional chains book us directly. Brands and larger agencies also use us as a delivery partner for work in stores they do not operate themselves.
Dorset, Hampshire and Wiltshire today, with coverage expanding as demand grows. Check the coverage areas page for current locations.
Every contractor is vetted before their first assignment and holds relevant right-to-work documentation on file before being booked onto any job.