Website Terms & Conditions
Last updated: 11 August 2026These terms govern your use of this website. They are separate from our Service Terms & Conditions, which apply once you book a service with us. By using this website, you accept these terms in full.
1. Who we are
This website is operated by EXCITY Retail Support Ltd (company number 16518337), registered office Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE ("EXCITY", "we", "us", "our").
2. Acceptance of these terms
By accessing or using this website, you confirm that you accept these terms and agree to comply with them. If you do not agree, you should not use this website.
3. Permitted use
You may use this website to browse our services, request a quote, submit an enquiry, or apply for a role with us, for your own genuine personal or business purposes.
You must not:
- Use this website in any way that breaches any applicable law or regulation
- Attempt to gain unauthorised access to this website, the server on which it is hosted, or any connected system or database
- Introduce viruses, malware, or any other harmful material to the website
- Use any automated system, bot, or scraper to extract data from this website without our prior written consent
- Submit false, misleading or fraudulent information through any form on this site
- Use the website in any way that could damage, disable, overburden or impair it
4. Intellectual property
Unless otherwise stated, all content on this website — including text, graphics, logos, icons and the underlying design and code — is owned by or licensed to EXCITY and is protected by copyright and other intellectual property laws. You may view and print pages from this site for your own personal, non-commercial use, provided you do not modify the content and you retain any copyright and proprietary notices.
You may not reproduce, republish, distribute or otherwise use any content from this site for commercial purposes without our prior written permission.
5. Accuracy of information
We take reasonable care to ensure the information on this website is accurate and up to date, but we make no warranty, express or implied, that it is complete, current or error-free. Service descriptions, coverage area information and general pricing guidance on this site are provided for general information only.
Any figure generated by the quote calculator on this site is an estimate only and does not constitute a binding offer or quotation. A confirmed, fixed price is only agreed once we have reviewed your specific requirements directly with you, as set out in our Service Terms & Conditions.
6. Links to other websites
This website may contain links to third-party websites. We have no control over the content or availability of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
7. Availability of this website
We aim to keep this website available at all times, but we do not guarantee uninterrupted or error-free access. We may suspend, withdraw or restrict access to all or part of this website for business or operational reasons, without notice.
8. Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.
Subject to the above, we accept no liability for any loss or damage arising from your use of, or inability to use, this website, or from any content on it, including any inaccuracy or omission, to the fullest extent permitted by law.
This clause relates to your use of the website itself. Liability arising from services we actually deliver to you is governed separately by our Service Terms & Conditions.
9. Changes to these terms
We may revise these terms at any time. The version in force is the one published on this page, and the "last updated" date above shows when it was last revised. Please check this page periodically.
10. Governing law
These terms are governed by the laws of England and Wales. Any dispute arising from these terms or your use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact
Questions about these terms can be sent to enquiries@excityretailsupport.co.uk.
These terms are provided as general guidance and do not constitute legal advice. We recommend having them reviewed by a qualified solicitor before relying on them.